FAQ

  1. WHAT ARE YOU ABOUT ANYWAY?

the thicky chicky is all things awesomeness. We are unicorn burps and baby smiles wrapped up in a pretty bow. But seriously, if you want to know more about us then click here.

  1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We will ship out your order within 7 days of received payment.

  1. DO YOU ISSUE COUPON CODES?

Yes we do! Please follow us on Facebook and Twitter to be notified of sales and other discounts!

  1. WHERE DO YOU SHIP?

For now we are only shipping to the United States and Canada. We anticipate expanding to other countries in the near future!

  1. MY ORDER WON’T GO THROUGH, WHAT SHOULD I DO?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

If you continue to receive error messages, please contact us!

  1. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

  1. I JUST PLACED MY ORDER, CAN I ADD ANOTHER ITEM TO IT?

If your order was placed within 24 hours of the original order then YES! Otherwise, please place a new order for the item.

  1. I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION. HOW DO I FIND THIS INFORMATION?

Please see our individual product descriptions for the fit information. For general information on sizing or if you still have specific questions about a fit of an item or measurement guidelines, please contact us!

  1. CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

All sale items cannot be returned or exchanged.

  1. I AM A BLOGGER AND WOULD LOVE TO PARTNER WITH THE THICKY CHICKY — HOW CAN I DO SO?

Word? Hit us up!

  1. I AM INTERESTED IN MODELING FOR YOUR COMPANY — WHAT DO I NEED TO DO?

We are happy to hear that you are interested in modeling for us! At this time, we are looking for models that live in the Boston area. If you do, please send your measurements (dress size, shoe size, bust, waist, and hip), a full body photo and a head shot to bosschicky@thethickychicky.com! We respond to all inquiries!