The thicky chicky endeavors to make sure your shopping experience is as smooth as possible. Although we think you will love every item you receive from us, we know that sometimes things don’t always go as planned. Please note our return and exchanges information below.
If you have any questions about your order, please drop us a line (be sure to include your order information)!
- We accept returns postmarked within 7 days from the date you receive your package.
- Returns must be received unworn, unwashed, and in new condition.
- Vintage items, intimates (including corsets/bustiers), bodysuits, tights, socks, and sale items may not be returned or exchanged.
- Return shipping is nonrefundable (unless you are returning an item due to our error)
- Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
Returns are processed within 10 business days of receiving your return. We’ll send you an email confirmation when your refund has been issued. Please note original shipping is non-refundable. Please note that we are not responsible for items lost in transit.
Please remit your return(s) to:
the thicky chicky
29 North Munroe Ter
Dorchester, MA 02122
Please use the Returns form included with your order to indicate the item(s) you would like to exchange. Any overages will be immediately refunded to you via PayPal. If the cost of the items being exchanged exceeds the cost of the items being returned, you will be responsible for the difference. All monies owed must be paid in full before your new order can be shipped to you. You will receive an invoice from us indicating your balance. Please note that your order will be cancelled if the invoice is not paid within 48 hours. In this instance, we will refund the cost of the originally purchased item.